MADELINE’S SOLAR HOUSE
In 1980 a woman named Madeline Blakeley called me to ask me to look at a piece of land with her. She was a librarian in her early sixties whose husband had recently died. They had no children and had always lived in rented apartments. Her dream was to own a piece of property.
She had $7,000 in cash. A realtor showed her a lot priced at exactly that, but all her friends advised her against buying it. The property sloped steeply south to a beautiful little valley, a perfectly matched solar exposure and view. But it was right beside the main road from Vineyard Haven to Edgartown, which was very loud and loomed over the property. Except for that proximity and the fact that the whole lot was a hillside, it was a lovely site. There was nothing else on Martha’s Vineyard within her price range.
I suggested that we could cut and fill and she could build an earth-bermed, partially underground house. “The southern orientation aims away from the road just enough, and the berming would dull the noise as long as the house doesn’t open to that side. We can design the traffic right out of the picture.” She was excited. Even though she didn’t imagine that she could afford to build anything at all, the idea that the land could eventually be sensibly used was appealing. She bought the property.
We learned that the Farmer’s Home Administration had a rural housing program with very low interest loans for low and moderate income people. She qualified. Would they finance a passive solar earth-integrated house for Madeline? We completed plans, submitted them to Farmer’s Home and requested that they raise the mortgage limit from $40,000 to $48,000 due to the promise of carefully analyzed and documented energy savings. After extensive bureaucratic wrangling the increase was approved.
The house was built.
Madeline’s dream was realized. She and her dog moved in and lived there for many years.
In the mid 90’s she met an older man named Edwin Heath, re-married, and reluctantly moved to Florida, where he was accustomed to the gentle climate. With a heavy heart Madeline sold the house, but she always stayed in touch with the buyer, a woman named Tillie, because the house was such a part of her. Tillie loved it too. Madeline was glad of that.
I lost track of Madeline after her move, but when my book, The Company We Keep, was published, I tracked her down and sent her a copy with an affectionate inscription. She wrote back – a wonderful letter in longhand about what that house had meant to her.
A few years ago Madeline’s husband died, and she, quite old now too, and somewhat ill, had one dream left – to move back to the Vineyard for the final years of her life. But there was little hope of that. Undaunted, she put her name on the long list of people waiting for housing through Island Elderly Housing. Miraculously, her name was drawn a short time after. She accepted the apartment offered, sight unseen, packed up, and made the trek.
Twenty six years after I first met Madeline, she called me and said she was settled in on the island and wanted to come to see our new shop and office, and the cohousing neighborhood next door where we live. Her neighbor Joyce would bring her. We arranged a time. They drove up to the office. Once inside she stopped, looked around, and sighed deeply. “My god it’s beautiful,” she said. She walked into the main office,
with a look of wonder on her face as if she had just entered a botanical garden in full bloom – touching everything, gazing around, taking it all in.
She looked older, of course, but not so much. More wrinkled, and smaller – compacted in a way. She moved more slowly, too, with the help of a mahogany cane. But the eyes and the voice had not changed at all. And her character – observant, candid, emotional, expressive, and vital – was the same as always.
Everyone in the office was drawn to her. Her presence was magnetic. She strolled through like an old master, pointing out things of interest, but humbly, not grandly. She was awed by everything she saw and everyone she met.
After touring, we sat down in my office to rest, to talk, to have a glass of water. She said, “John, I don’t know if I’ve ever told you this, but you and the others didn’t just build me a house. It was so much more. I found myself in that house. I loved everything about it, and everything about being there, and every day I lived there I found myself again, in some other way, and found something else in the house to bring me pleasure.” That’s what she said.
• • • •
Last week I got a call from a lawyer. It said that I was a legatee in a Will. I had never heard the word. I looked it up – it is, of course, a beneficiary. Hey, not bad – I guess you never know what you’ll find when you open an envelope from a lawyer. Sometimes it’s something unexpected. Sometimes it’s actually something you want.
He e-mailed me the Will. It was Madeline’s.
Here’s what it said, in part:
Second: I give and bequeath the following sums to the following individuals for the specified purposes:
A: Fifty Thousand Dollars ($50,000.00) to JOHN ABRAMS (or his designee) to be used in conjunction with the South Mountain Company, Inc. for the purpose of making an innovative and educational renewable energy installation at the Martha’s Vineyard Regional High School or another appropriate public setting on Martha’s Vineyard. Said sum shall also be used to erect a brass plaque engraved to reflect this bequest came from Edward Charles Heath and Madeline Blakely Heath, with specific wording to be determined by JOHN ABRAMS, such plaque to include a bas relief of my solar house design.
That was followed by B, C, D, and E – four bequests of $2-3,000 to friends. And then this:
Third: I give and bequeath all the rest, residue and remainder of my estate to said JOHN ABRAMS (or his designee) to be used for affordable housing initiatives on the island of Martha’s Vineyard.
We’re not sure what to do with the $50,000 yet. But one of my partners – Phil Forest – has us thinking about making the first electric charging station on the Vineyard, way up in Aquinnah at the extreme western tip of the island. It would be solar electric powered and provide electricity for cars, chilled water for cyclists and hikers, and a shady and welcoming oasis for these several kinds of travelers.
She’d like that.
Whatever we do, it better be good if it’s to measure up to her spirit. And it will have, of course, a bronze plaque with a bas-relief of Madeline’s beautiful little solar house. Maybe the rest of the words will be, “She loved her solar home, where she found her self – again and again.”
And I don’t know how much will be left to support our affordable housing efforts. But I wouldn’t mind using it –if there’s enough – to build a replica of her sweet little house for a young island family who needs stable housing. Community preservation in Madeline’s memory. She would like that too.
For Better Or Worse
Several weeks ago my old friend Marc Rosenbaum 
arrived on Martha’s Vineyard. He often arrives on Martha’s Vineyard. For 20 years this distinguished, nationally recognized building performance engineer has been arriving here to consult with us – to help us make better buildings. For 30 years he has been responsible for some of the most advanced buildings in New England.
When he arrived here last Tuesday, it was different than most times. First of all, his partner Jill DeLaHunt was with him. Second, her dog Leela was with him. Third – they had a big U-Haul truck with them, and inside were most of their belongings (including their nine bicycles, 
but not including the bicycle he built in 1974 as his senior thesis in engineering at MIT. At the time, it was the world’s lightest bicycle, at 12 pounds – today, it hangs in the MIT museum).
Finally, it was different because it has now been more than three weeks and he hasn’t left yet! That’s because, for better or worse, Marc and Jill have moved here, and Marc is joining forces with SMC, and will be running our Energy Services department (as well as continuing, part-time, through South Mountain to satisfy the needs of his clients throughout New England). We are thrilled to be able to add his expertise and wealth of experience to our own, and to offer his services to island (and off-island) residents, businesses, and towns. He and Jill are also neighbors; they live four houses down from us here at Island Cohousing.
This is an important development for our company. It expands what we able to do in the realm of energy and building performance and it sharpens and refines our abilities. Not only does Marc bring an incisive mind and a tremendous range of knowledge and experience, but he also brings a fierce sense of purpose, an intensely focused moral compass, a profound dedication to professionalism, and a remarkable spirit of deep inquiry.
Marc enhances our connections to the world of building science, which is changing at breakneck speed. We are rapidly learning much that we never knew before. Recently Alex Wilson of Environmental Building News (quite simply THE most thorough and impeccable source of information for the green building industry) reported that a Canadian researcher discovered that the blowing agents used to make a familiar insulation product (extruded polystyrene [XPS], which people in the building industry know as the blue rigid board Styrofoam, made by Dow Chemical, and the pink rigid board Foamular, made by Owens Corning) gradually seeps from the board over its lifetime and is a powerful contributor to global warming. Depending on thickness used and climate zone, insulating with these materials might take 40+ years of energy savings to “payback” the global warming potential. Our zero energy homes, therefore (if they use these common materials) may, in fact, use no energy, but they may at the same time have a large carbon footprint!
That’s big news; it’s hardly what we’re after.
New information like this is coming all the time. But there is also a ton of green building mis-information floating around out there. Often, the nuances and subtleties and variables make it impossible to know what’s right and what’s not, what will work long term and what won’t, what makes the most sense, what might cause problems, what needs monitoring over time, what requires experimentation.
When we get reliable new information we must change our practices. Marc helps us figure out what’s what because he keeps up with new developments, because he understands the engineering and the science, because he knows who and what are reliable sources of information, and because he knows who to talk to when he doesn’t know (and, just as important, he KNOWS when he doesn’t know – - and, of course, sometimes NOBODY knows).
Marc is constantly examining our practices. He’s an insurance policy against big mistakes. He’s a creative force in pursuit of better buildings. He’s also a superb educator, and has been responsible for explaining complex building performance information (and making it understandable without dumbing it down) to thousands of New England building professionals, helping them to improve their practices.
But he’s a stickler, too. He’s fussy. He doesn’t let anything go and he makes damn sure we get away with nothing. That’s good for us, good for our clients, good for our community.
But it’s not easy.
He’s not easy.
His arrival is the culmination of a year of planning. It’s very exciting. But it’s one of those things – sometimes you get what you wish for.
For better or worse.
CHEERS & TEARS . . .and ELIAKIM’S WAY
Cheers and tears. That’s the way of a Vineyard housing lottery.
On Tuesday, March 30th, a standing room only crowd packed the meeting room at the Howes House. At stake: seven new LEED platinum houses at Eliakim’s Way off State Road in West Tisbury. 
There was a mix of nervous applicants, expectant children, public officials, and housing advocates.
In the front of the room David Vigneault and Terri Keech of the Dukes County Regional Housing Authority, lottery administrators, explained the process. A complex matrix of preferences and qualifications was so arcane nobody could actually understand it. The crowd chuckled when David finished his explanation and said, “Is that all clear?”
But everyone understood the real meaning. Qualified applicants would drop their tickets into a slot in a gaily painted cardboard house, and public officials would draw them out one by one to determine whose future would change in a heartbeat. A large easel in front of the room showed, for each house, the qualified applicants. After each drawing Terri, decked out in a leopard skin hat, would flip the sheet with a flourish to reveal the next house and its applicants.
Philippe and Maddie Ezanno, and their 11-year-old daughter Juniper, 
embraced as their name was drawn. Future on Martha’s Vineyard: assured. George Drew and Krissy Kinsman sat eagerly in the front row. Their name was drawn. They were silent, sat back, and breathed deeply before collapsing into each other’s arms. Future on Martha’s Vineyard: assured.
It was all done in a half hour. Lives had changed. Others hadn’t. Some slipped out, disconsolate, wondering when the next one would be. As the glow wore off, others remained. They realized they would soon be neighbors. They hugged and congratulated each other.
This is the fourth time I have witnessed one of these lotteries. They’re bittersweet – I’ve seen plenty of tears of both happiness and sadness. The sad ones – they’re the reason we do it. Again and again, despite the trials and tribulations, which are ample. And also because we may be able to look back sometime soon – perhaps in 5 years, perhaps in 10, perhaps in 15, and say, “Amazing. We had a problem – a big knotty complicated problem – and we truly solved it.” How rare. How wonderful.
But for now – cheers and tears.
* * * *
This weekend the chosen families moved into their new homes. 
Here they are at move-in time.
It’s an especially poignant moment for all of us at South Mountain, as we have poured heart-and-soul into this project for the past two years – through design, permitting, and construction. It has been a wonderful collaboration with the Island Housing Trust (the property owners), the Island Affordable Housing Fund, the Cape Light Compact (who provided funding for solar and energy efficiency through the Mass Renewable Trust’s Green Affordable Homes initiative), Habitat for Humanity of Martha’s Vineyard (who built an eighth house using our design), and others. The Town of West Tisbury and a number of private donors were generous, providing the funding to fill the gap between the sale prices and the cost. Our crews and subcontractors were nothing short of spectacular – efficient, effective, and passionately devoted to quality.
Recently Island Housing Trust director Philippe Jordi, SMC designer/project manager Derrill Bazzy, SMC energy sales manager Rob Meyers, and I 
met with the eight excited families to review their new Owners’ Manuals and teach them how their houses work.
We also unveiled a new contest!
The houses are designed to be super low-energy users, and we told the new homeowners that any household that is able to get through the first year using ZERO energy (or being a net energy producer!) would win a prize: a one year membership to the Whippoorwill Farm CSA, or an equivalent gift certificate at the Net Result fish market. If everybody does it, they each get the prize. If nobody does it, the lowest user gets the prize. As Rob said, “These houses are net-zero possible. It all depends on how you live in them and operate them.”
Below is an article that will appear in the MV Real Estate Guide about a “zero-energy possible” spec house we’re building on West Spring Street in Vineyard Haven that uses an enhanced version of the Eliakim’s Way design.
Will the Eliakim’s Way houses make zero energy? Will the West Spring Street house?
Don’t know. As the headline says, “We’ll find out.”
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SMC IN THE NEWS
I’d like to share some nice press SMC has received recently.
The first two are recent articles in local magazines about projects of ours.
The third is a piece on an on-line magazine called TONIC.
I hope you enjoy these. We have. I’ll be back with something more substantive than all this fluff soon!!
SHOP CLASS & DEEP ENERGY
In 1980, when Hurricane Bob ripped through Martha’s Vineyard, it tore down a big hickory tree alongside Humphrey’s Bakery in West Tisbury. We took the butt log, hauled it to our yard, and milled it into planks. Until a few months ago they sat on stickers somewhere deep in our wood storage building waiting for my son Pinto to make a rocking chair for me and my wife Chris.
No more. He just finished the rocker. I’d show a picture but I don’t have one yet that does it justice 
(I do have a picture of a prototype reclaimed wood SMC floor lamp he made; here it is).
Pinto’s a superb woodworker (and one of my fellow owners at South Mountain), a sublime musician, a great Dad, and many other things that make me proud. (No bias here, of course). The rocker is so artfully crafted that to look at it takes your breath away and to sit in it makes you sink into reverie and wonder who will be sitting in that chair in 200 years.
Pinto grew up watching and helping my colleagues and me build. He wandered around the shop. He made stuff all the time. I didn’t grow up with that. But I did have shop class in seventh grade with Mr. Eddy. I built a slalom water ski out of mahogany. To bend the tip I had to slice it with a bandsaw, glue in lots of small pieces and bend it on a form. I wasn’t that good with a bandsaw, so if you look at the edge of the ski in the picture below (I still have it today; it’s gathering dust in the rafters of our shop) you’ll see that the laminations wander.
Can you tell?
The laminations may wander, but the ski is true and the experience of shop class was so memorable that I remember it clearly almost 50 years later. The thought of that shop class – which is a dying part of our educational system – leads me to the juxtaposition of craftsmanship, factory-produced housing, and the work ahead.
In a 2006 essay called “Shop Class as Soulcraft,” (which has become a book of the same name that I haven’t read – the subtitle is “An Inquiry into the Value of Work”) the author, Matthew Crawford, makes a case for the importance of manual work and craftsmanship:
“Skilled manual labor entails a systematic encounter with the material world, precisely the kind of encounter that gives rise to natural science. From its earliest practice, craft knowledge has entailed knowledge of the “ways” of one’s materials – that is, knowledge of their nature, acquired through disciplined perception and a systematic approach to problems.”
Eliminating shop class assumes that it is a good idea to herd everyone into college and get them busy in front of a screen as soon as possible. It assumes that there is little to be learned from manual labor and little value to society. But who’s to say that the “jobs of the future” in a “post-industrial” economy are more fulfilling or more valuable?
Meanwhile, Inga Saffron wrote an article in the Philadelphia Inquirer in January called “City’s Green Groundbreakers” about the Philadelphia Four, a group of rising design firms that see architecture “as a weapon in the battle to stave off environmental ruin.”
The four are convinced that conventional building methods are as obsolete as “hunting and gathering.” Building takes too long, wastes too much, and costs too much. “Rather than attempting to make our system greener, these architects are bent on overthrowing it,” says Saffron.
It’s all about digitizing what we build, electronically sending models to factories, building under controlled conditions, and snapping together components on a site.
Doesn’t sound so new, does it? It’s the old modernist call to arms, which has been going on for a century, and still nobody’s figured out a way to do it better than the Sears Roebucks kit homes of the early 1900’s, which combined craftsmanship with factory production and automation.
(Between 1908 and 1940, Sears customers ordered about 75,000 houses from the Sears Roebuck mail-order catalogs. The houses were shipped by rail all over the country. Each kit home contained 30,000 pieces, including 750 pounds of nails and 27 gallons of paint and varnish. A 75-page instruction book showed homebuyers, step by step, how to assemble the pieces. Many of those houses still exist.)
Stephen Kieran and James Timberlake, the elders of the Philadelphia Four, wrote a manifesto called Refabricating Architecture in 2003 that says that buildings should be produced like airplanes and cars.
I’m not convinced. A large part of the process of building has already found its way to the factory – building is more a process of assembling manufactured parts than ever before. Maybe most of what can successfully be produced in factories already is.
This is especially true of the big work ahead in the building realm, which (in the times of diminishing resources and declining population to come) will be about fixing the buildings we’ve got in transformative ways. Deep Energy Retrofits for profound energy use reduction, increased comfort, and greater durability.
Here on Martha’s Vineyard there are 18,000 existing buildings. Each will – at some point – need to be brought into the 21st century, or just thrown away. This is true of the entire developed world (in the developing world the story may be different).
This work is not going to happen in a factory. It is going to happen with teams of well-trained designers, engineers, technicians, analysts, craftspeople, tradespeople, and laborers.” The digital information will flow from studio to site rather than from office to factory. Much of the digital information will be collected at the site, in the same way that a craftsperson collects information “through disciplined perception and a systematic approach to problems.”
Craftsmanship is the practice of staying with a pursuit for a long time and boring deeply into it to get it right. That’s not something we want to disappear; it’s something we want to encourage. We’re trying to learn to do Deep Energy Retrofits this way. Let’s bring back Shop Class, get the kids away from the screens for a bit, and let them make their own wandering saw cuts which will, in due time, straighten out. Mine did. Sort of.
BUYING BOOKS
I love to buy books and read books. I don’t often use the library. I don’t own a Kindle. I buy books. But I’ve noticed that I end up reading only about two thirds of the books I buy. Not a good percentage. Each of those I don’t read wastes stuff: paper, ink, money, time, and space. I’d like to raise the percentage.
My family and I (wife, kids and grandkids) visited my parents in Palo Alto, California over New Year’s. We stayed at the Stanford Faculty Club in the middle of the very quiet – on recess – Stanford campus. The Stanford Bookstore – one of my favorite bookstores anywhere, and I rate bookstores like food critics rate dinner – is a three minute walk away. 
So I decided to spend time in the bookstore every day, and carefully evaluate books for reading. I looked at a lot of books. I was trying to look at each one carefully enough, and read enough of it, to determine whether once I got it out of the store, it would grab my attention deeply enough – and for long enough – that I would actually read it. The goal is to get my percentage up, way up.
Among the books I spent time with were:
• Tracy Kidder’s most recent book, Strength in What Remains, an against-all-odds story about a kid fleeing to New York to get away from the genocidal war in his native Burundi;
• Kurt Vonnegut’s new collection of previously unpublished stories, Look at the Birdie – I don’t read much fiction these days, but I love Kurt Vonnegut;
• Journalist Amanda Little’s book Power Trip, an account of a cross-country road trip to discover the impact of fossil fuels (and the need for alternatives).
• Commonwealth, Michael Hardt and Antonio Negri’s latest intellectual tour-de-force full of radical solutions to our current economic predicaments;
• Glimmer, written by Warren Berger and subtitled How Design Can Transform Your Life (and Maybe the World), in which he collaborates with celebrated Canadian designer Bruce Mau to explore the power of design to solve business and social problems.
• The Department of Mad Scientists: How DARPA Is Remaking Our World, from the Internet to Artificial Limbs, Michael Belfiore, a look under the hood of the Defense Advanced Research Projects Agency—the maverick and controversial group whose work has had amazing civilian influence in addition to its impact on the military.
There were many others, too, and I would like to read every one of those books listed above, but in the end I only bought one, and it was an odd choice. It was written by Tina Seelig, a professor of entrepreneurship at Stanford, and called What I Wish I Knew When I Was 20. 
The book was written in response to the coming-of-age of her son Josh. Wondering about how he would make his way in this world, she looked back at her life, and her teaching methods, and produced a provocative manifesto for the young.
The reason I chose it is because my daughter is grappling with the same issues – where does her true passion lie and what kind of career and life will she develop? I thought it might be a good read for both of us. She hasn’t read it yet – she left two days ago for a winter of wildlife research in Costa Rica with Global Vision International, which will surely be more life-changing than any book her father could toss her way – but I have, and it was worth it.
What sold me – as I sat at the bookstore with a pile of books stacked on the broad arm of a comfortable chair – was a story at the very beginning about an assignment she used with her students. She gave them an envelope with five dollars of “seed funding”, granted plenty of planning time, and then allowed them two hours, once they open the envelope, to generate as much money as possible. She says, “Most of my students eventually found a way to move far beyond the standard responses. They took seriously the challenge to question traditional assumptions – exposing a wealth of possibilities – in order to create as much value as possible.”
The teams that did best didn’t use the five dollars at all. They realized that the money framed the problem way too tightly, and that five dollars is essentially nothing, and that the assignment is really to figure out how to make money when you start with nothing. . They identified problems they experienced or noticed others experiencing – problems they might have seen before but had never thought to solve and became very inventive.
One group set up a stand in front of the student union and offered to measure bicycle tire pressure for free. If the tires needed filling, they added air for a dollar. They had the uneasy feeling that they were taking advantage of their fellow students, who could go to a nearby gas station to have their tires filled for free. It turns out their first few customers were grateful and that they were providing a convenient and valuable service. Nonetheless, after the first hour, they stopped asking for a dollar and requested donations instead. Their income soared. Experimenting along the way paid off. The iterative process, where small changes are made in response to customer feedback, allowed them to optimize their strategy on the fly. Afterward the students agreed that they would never need to be broke, since there is always a problem at hand waiting to be solved.
What a lesson.
“Being in business,” says Seelig, “should be like traveling in a foreign country. Even if you prepare carefully, have an itinerary and a place to stay at night, the most interesting experiences usually aren’t planned.” You meet someone who leads you to an extraordinary place, you have unexpected encounters, and the most memorable parts of the trip are the surprising parts that happened into your path.
Come to think of it, I think I knew all that when I was 20, and the reason I read the book is that I’m now re-learning it. It’s about resilience, which may be the successor to the idea of sustainability. Since change is inevitable the impacts may be dependent on our ability to harness the unexpected.
DESIGN THINKING
In the autumn issue of Strategy + Business Magazine, editor Art Kleiner interviews Tim Brown, CEO of the legendary design firm IDEO. Kleiner tells about IDEO’s first great protoype, which was created when the company consisted of eight scruffy designers crowded together in an upstairs studio on University Avenue in Palo Alto. Douglas Dayton and Jim Yurchenko affixed the roller ball from a tube of Ban roll-on deodorant to the base of a plastic butter dish. Before long Apple Computer was shipping its first mouse.
Brown is a proponent of Design Thinking – every problem, in his view, is a design issue and can only be solved with Design Thinking. He says, “I want to challenge designers to transform design practice. There will always be a place for the artist, the craftsman, and the lone inventor, but the astonishing pace of change in the world demand new approaches to design: collaborative, in a way that amplifies, rather than subdues, the creative powers of individuals; focused but flexible and responsive to unexpected opportunities. . . The next generation of designers will need to begin looking at every problem – from adult literacy to global climate change – as a design problem.”
He recently published a book called Change by Design. Reading the book reminded me of my own brief encounter with IDEO two years ago.
As a Stanford undergrad Deb Meisel worked a summer at South Mountain as an intern. She did some great work helping us develop a manual of information and company practice for new employees. When she left she was looking forward to an exciting opportunity: working at IDEO.
Not long after I was in Palo Alto and Deb took me for a whirlwind tour of IDEO. It was unlike any other company tour could possibly be.
The Palo Alto offices (there are now additional offices in San Francisco, Chicago, Boston, New York, London, Munich, and Shanghai) are a campus that has developed over time in a sprawling set of old commercial buildings and back alleys near downtown, the ultimate “low-road” facility. Outside they are unimposing and unremarkable. But open any door and watch out!! Walk in and it’s truly psychedelic. Everywhere you look there’s stuff you want to examine, touch, read, explore. It’s like a carnival, a bazaar, and a museum rolled into one. Overwhelms the senses.
Here there’s a glass cylinder piled full with crude foam prototypes of computer mouses. Then there’s a graphically beautiful poster meant to hang in a hospital room that says “Here’s what’s going to happen to you while you’re here and here’s what it’s going to be like” and elegantly explains each step and tells you all the things you never know in hospitals until they rudely happen to you. Bikes hang everywhere on cables up in the high warehouse-like ceilings (One of the IDEO designers, years ago, got tired of tripping over all the bikes clogging the passageways every day. He invented a cable system to raise and lower them, built it that night, and the next day bikes began to hang from the ceilings). There’s a beautifully appointed employee eating and gathering space. A curving glass showcase displays the various iterations – about thirty of them – of Palm Pilots.
We walk into buildings, out of buildings, down alleys, and into other buildings. We come to the Toy Lab. This is the only place at IDEO where people are not working on projects for clients. Here, a team of creatives spends all their time making new toys. The Toy Lab is out of this world. I want to take a picture. Not okay.
And then to the Kitchen, where test cooking is done and food products and packaging are developed and on to the shop. Oh, the shop. Huge, cluttered, and organized. Rows of Bridgeport Millers, bandsaws, and every imaginable kind of metal and woodworking tool. This is where prototyping happens, where people make things over and over, trying different versions, experimenting.
It’s 6 in the evening, and all the buildings are semi-occupied and busy. Deb says people work at all hours. They work when they want. People look purposeful. At the same time, they look relaxed. Some have their feet up on their desks. Some are munching. Some are hunched at computers; others are engaged in animated conversation.
All this happened in 15 or 20 minutes. I kept wanting to stop and spend an hour or two here, there, and everywhere.
It’s an intoxicating place, a collaborative Mecca, the reflection of an ethos that knows, as Brown says, “that all of us are smarter than any of us.” The long-term global transformation ahead will require more than political will and appropriate investment; it will also require collaboration, the kind Tim Brown refers to, but possibly of a type and scale heretofore unknown. We will need new tools, new abilities, and new ways of working together. New forms of governance and business.
I read a few passages from Change By Design at the most recent meeting of our Design Group. I am convinced that the future of our industry – and our business – is the fusion of Tim Brown’s Design Thinking and Stewart Brand’s Planet Craft (see Whole Earth Discipline). Seems like a vast virgin forest of opportunity . . . and necessity.
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JOHN ABRAMS is co-founder and CEO
of South Mountain Company and the author
of COMPANIES WE KEEP read more
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COMPANIES WE KEEP is published by Chelsea Green Publishing
read more -
